Health & Safety
~Masks and Illness
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Please wear a mask during your salon visit or reschedule your appointment if you're not feeling well or if you've been exposed to someone that is ill. Our stylists will offer our guests the same courtesy.
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If you prefer that your stylist wears a mask during your service, please just ask. Our job is to provide you with the most comfortable experience possible.
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Please sanitize your hands on arrival.
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FAQ & Policies
~Parking
Parking for Spadra Salon Studio is just West of the Villa Del Sol Building on W. Wilshire Avenue. We do offer validation when there is a parking attendant. There's also a city parking structure on W. Wilshire Avenue, just West of our parking lot, along with plenty of street parking. Please keep in mind that the city structure and some street parking is limited to two hours, so for guests with a lengthier appointment, please pay special attention to parking signs. Parking may also be busy during traditional meal hours and Thursday evenings (Downtown Farmers Market) so please plan accordingly.
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~Where We're Located
You'll find us on the 3rd floor directly above Cafe Hidalgo. There are several stairways to the 3rd floor as well as an elevator.
The elevator is located at the Villa Del Sol entrance off of Wilshire Blvd. Exit the elevator to your left and turn left down the hallway. You'll then take three right turns, exit the door to the courtyard and you'll find us to your left at the very end (glass door).
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~Cancellations and Rescheduling
In order to provide the best possible schedule for my guests, I require a 48 hour notice to cancel or reschedule an appointment. Should you need to cancel or reschedule without a 48 hours notice, I reserve the right to charge a *fee of $25 per service missed prior to a new appointment being booked. Multiple cancellations, rescheduling and or "no-shows" may also require a $50 nonrefundable deposit (applied to your service) when scheduling your next visit.
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~Late Arrivals
I understand that things come up but to be courteous to all of my guests, a late arrival (after 15 minutes) may forfeit part of your service or cause your appointment to be rescheduled. A rebooking fee of $25 per service missed may be required to reschedule.
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~Service Adjustments and Refunds
My goal is for you to love your hair! If you're having challenges with your hair, please contact me within 7 days of your visit. There are no refunds on services rendered however, I'm dedicated to do what I can to resolve the issue. Please note that this policy doesn't cover a "change of mind" about a cut or color request nor does it cover a desired blonding goal that requires multiple visits that was determined at the time of consultation.
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Should you make a retail purchase that you're unsatisfied with, Spadra Salon Studio will accept unopened or gently used (at our discretion) retail exchanges at full credit for 90 days from the initial purchase.
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~Children
We love children but we ask that children (under the age of 12) only be in the salon if they have an appointment. The salon is potentially a dangerous environment for younger children and this policy was created with your child's safety in mind.